The Human Resources Specialists

Human resources encompasses a number of the fundamental areas that it takes to run a successful hotel. From benefits administration to guidance in hiring for hotel management jobs, our experienced professionals ensure an efficient process that lays the foundation for success at your property!

• Experienced Director of Human Resources available for guidance
• Benefits Administration, including employee insurance purchasing and monitoring
• Ensure compliance with all federal and state laws
• Survey employees for morale
• Handbook, policy and procedure development, and implementation
• Employee records maintenance
• Training Resource
• Provide proactive training and reactive counseling on employee issues to minimize employee lawsuits

Human Resources

The primary obstacle to quality service is an inexperienced staff. That's why Coakley & Williams makes a substantial investment into hiring, training, and retaining an elite staff of hospitality professionals at each of our establishments. Coakley & Williams understands how to attract and retain talent through competitive compensation and the opportunity for advancement. However, our unique corporate culture is the biggest draw. At Coakley & Williams, we go to great lengths to create a positive, respect-driven workplace - one that fosters a sense of family. We truly care about our people, and being valued instills a dedication to excellence and a sense of loyalty. The source of consistently outstanding hospitality is within each empowered, motivated, and experienced hotel professional. Coakley & Williams has cornered the market in employee development and retention.

Employee and Management Training

High-performing hotels require well-trained professionals, and Coakley & Williams is an industry leader in the education and training of its hospitality personnel and management. We partner extensively with the American Hotel & Lodging Association (AHLA) Educational Institute to strengthen our employees' foundation in total hotel management from the front of the house to the heart of the house. Every member of our staff has an equally important role in each guest's hotel experience, so employees at all levels are given comprehensive training in the Coakley & Williams methodology for their particular position.

Coakley & Williams Employees undergo a thorough orientation and an intensive training course including:

• The Spirit of Hospitality
• Diversity Training
• Anti-Harassment Policy and Support

Newly hired employees in high-attrition positions, such as front desk representatives, room attendants, and maintenance engineers, are supported by a mentoring program called the "Buddy Training Checklist" until they achieve fully independent competency.
All employees are encouraged to participate in the AHLA's Distance Learning Education to further their career in the hospitality industry. This program is a springboard to management at Coakley & Williams and is offered to all employees free of charge.

Diploma Programs Include:

• Hospitality Operations
• Hospitality Management
• Food and Beverage Management

Mid-level supervisors are enriched through Supervisory Skill Builder Workshops, designed by Coakley & Williams and the AHLA Educational Institute to teach such skills as:

• Supervisor Leadership
• Time Management
• Problem and Conflict Management
• Enhancing Employee Performance
• Team-Building

Senior-level managers undergo training on employment law and labor liability, as well as a progressive development program called The GM Boot Camp, which covers:

• Human Resources & Payroll
• Accounting
• Management Information Systems
• Operations
• Sales & Marketing