Training Programs for Hotels

Hospitality Training

The hospitality industry is a dynamic and multi-layered world of its own, and preparing your staff for the challenges it brings is essential. With Coakley & Williams' all-encompassing and ongoing training regimen, your people will have the knowledge and attitude to take your business far.

Training Programs

Foundations
This two-hour orientation program provides a general overview of who we are and what we are about. Team members will learn about diversity, our sexual harassment policy, company values and history.

Guest Service Gold ® 
This comprehensive training program from AHLEI, is designed to create service-oriented line level employees who know how to engage with their guests and provide the best customer experience possible.  Core components include training, employee certification and property certification.

Supervisory Skill Builders
During this week of joint training with the AH&LA, managers at all levels will be familiarized with  important subjects such as communication, time management, staffing and leadership. At the end of the program, supervisors have the opportunity to take their CHS (Certified Hospitality Supervisor) exam in conjunction with the AH&LA's Educational Institute.

True Hospitality Values
At Coakley & Williams, we place high emphasis on our company values. That’s why each and every week we pick one of our True Hospitality Values to focus on. Every Monday team members will attend a brief lesson featuring questions and quotes that correspond with the value.

Sales & Marketing Training
As this program is subject to change annually, please visit the sales & marketing section of this website to learn the latest.

Artistry Front Desk Training
Front desk team members will embark on a four-hour journey towards mastery of their positions. Attendees will learn incredible lessons on hospitality such as hospitality fundamentals, teamwork and communication.
Hotel Management Portfolio

Our Portfolio

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Hotel Management Questions

Frequently Asked Questions

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Vendor Partners

Vendor Partners

Learn more about our annual hospitality conference and trade show!

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Our Properties